Refund policy

Beverage Refund Policy

Your satisfaction is important to us. Due to California food safety standards and applicable Environmental Health regulations, prepared beverages cannot be returned, resold, or re-served once they have been served or have left our possession.

If your beverage is incorrect, defective, or does not meet our quality standards, please notify a team member immediately before consuming the product or contact us as soon as possible after purchase. We will review the issue and, when appropriate, provide a replacement beverage.

Refunds or replacements will not be provided under the following circumstances:

  • The beverage has been completely consumed.
  • The incorrect order was accepted and fully consumed before the issue was reported.
  • The customer changes their mind after the beverage has been prepared as ordered.
  • The beverage was damaged or altered after it was received.

If an error was made by our team, we encourage customers to notify us immediately so we can correct the order while complying with applicable food safety requirements.

You can always contact us for any question at info@graceandjoycoffee.com.

Catering Refund & Cancellation Policy

Thank you for choosing our coffee catering services. To reserve your event date and ensure availability, the following policy applies to all catering bookings.

Booking Deposit
A non-refundable deposit is required to secure your event date. Your reservation is not confirmed until the deposit has been received.

Cancellations

  • Cancellations made more than 30 days before the scheduled event date may receive a refund of any payments made beyond the non-refundable deposit.
  • Cancellations made within 30 days of the event are non-refundable, and all payments made are forfeited due to scheduling commitments, staffing, and product preparation.

Rescheduling
Requests to reschedule are subject to availability and must be approved by us. Any payments already made may be applied to the new event date if the request is made more than 30 days before the original event. Rescheduling within 30 days of the event is not guaranteed and may incur additional fees.

Client Changes
Changes to guest count, beverage selections, service duration, or event details should be submitted as early as possible. We will make reasonable efforts to accommodate changes but cannot guarantee modifications requested close to the event date.

Refunds
If we are unable to provide services due to circumstances within our control, any payments received, including the deposit, will be refunded in full unless otherwise agreed upon by both parties. This does not apply to cancellations initiated by the client.

Force Majeure
Neither party shall be liable for delays or failure to perform due to events beyond reasonable control, including but not limited to natural disasters, government restrictions, severe weather, or other unforeseen emergencies. In such cases, both parties will work together in good faith to reschedule the event or determine an appropriate resolution.

You can always contact us for any question at info@graceandjoycoffee.com.